Job Description

United States - Support Associate (Remote)

Interested in providing support to our customers? Looking to learn and develop your customer service & Linux skills in the IT industry? We think we could help!

Aquatis LLC is searching for brand new talent to join our network for providing our customers a great customer experience.

Associate Responsibilities

• It is the responsibility of the associates to ensure uninterrupted internet connectivity and ‘work-like’ environment at home location so that associates can deliver their best in terms of productivity and quality.
• Being able to work an assigned schedule that falls within our operating hours is required and expected.
• Answer customer queries/questions in a timely manner.

Customer Focus

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays and events

Problem Solving Skills

• Effective problem-solving skills including decision making, time management and immediate prioritization of tasks
• Ability to approach problems logically and rationally
• Action-oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business needs
• Ability to maintain composure in highly escalated situations

Technical Requirements

• Ability to use the Multicraft control panel software.
• Ability to use the WHMCS billing system.

Other Requirements

• Must be 16 years or older to apply

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